Privacy policy

Privacy Policy – MiShop.in

1. Introduction

Welcome to MiShop.in. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, shared and protected when you visit our website, create an account, place an order or contact us.

This policy applies to customers, website visitors and other individuals who interact with MiShop.in, subject to applicable Indian laws.

2. Information We Collect

Depending on how you use our website, we may collect:

• Contact information: Name, email address, telephone number and delivery or billing address.
• Order information: Products purchased, order history, delivery details and transaction references.
• Account information: Login credentials and account preferences. Passwords should be stored securely and not in plain text.
• Payment information: Payment status and transaction references supplied by payment service providers. Full payment-card details may be handled directly by the relevant payment provider rather than stored by MiShop.in.
• Technical information: IP address, browser type, device information, website activity and cookies or similar technologies, where used.
• Communications: Information you provide when contacting customer support or submitting feedback.

We aim to collect only information reasonably necessary for the relevant purposes.

3. How We Use Your Information

We may use personal information to:

• Create and manage customer accounts.
• Process orders, payments, shipping and returns.
• Communicate order confirmations and delivery updates.
• Respond to customer enquiries and complaints.
• Operate and improve our marketplace.
• Detect fraud, prevent unauthorised activity and maintain website security.
• Comply with legal, tax, accounting and regulatory obligations.
• Send promotional communications where permitted by applicable law and subject to relevant preferences or consent requirements.

4. Sharing of Information

MiShop.in operates as a multi-vendor marketplace. Where necessary, relevant information may be shared with:

• Vendors fulfilling customer orders.
• Delivery and logistics providers.
• Payment gateways and financial service providers.
• Website hosting, security and technology service providers.
• Customer support and operational service providers.
• Government authorities, regulators or law-enforcement agencies where disclosure is legally required.

We do not intend to sell customers' personal information as a standalone commercial product. Information shared with service providers should be limited to what is reasonably necessary for their assigned purposes and handled subject to applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, support shopping-cart functions, remember preferences, improve website performance and, where configured, measure website traffic.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should protect their account credentials and notify us if they suspect unauthorised access to their accounts.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and meeting legal obligations. Information may be deleted, anonymised or securely disposed of when it is no longer required, subject to applicable law.

8. Your Privacy Rights

Subject to applicable Indian law, you may have rights concerning your personal information, including rights to request access to information, correction or updating of inaccurate information, deletion where legally applicable, and information about grievance-redressal procedures.

You may also withdraw consent where processing is based on consent, subject to legal requirements and the consequences explained at the time of withdrawal.

Requests may be submitted through the contact details published on MiShop.in. We may need to verify your identity before responding.

9. Children's Privacy

MiShop.in is not intended to encourage children to provide personal information independently. Where applicable law requires parental or guardian consent or other safeguards for processing children's personal data, we will follow the requirements that apply to our activities.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers and delivery partners. Their privacy practices are governed by their own policies. Please review those policies before providing information directly to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices or legal obligations change. The updated version will be published on this page with a revised effective or updated date where appropriate.

12. Contact and Grievances

For privacy-related questions, requests or complaints, please contact MiShop.in using the contact information published on our Contact Us page.

We will review privacy complaints and respond in accordance with applicable legal requirements. If MiShop.in designates a grievance officer or privacy contact, their current contact details and the applicable complaint procedure should be published on this page.